💬 Context

When does the problem occur?


😡 Problem

What is the root cause of the problem?


👀 Alternatives

What do customers do now to fix the problem?


👫 Customers

Who has the problem most often?


👿 Emotional Impact

How does the customer feel?


📊 Quantifiable Impact

What is the measurable impact?


👎 Alternative Shortcomings

What are the “-” of the alternatives?